Frequently Asked Questions

Not necessarily. Our visual IVR builder allows you to create call flows with drag-and-drop simplicity—no coding required. However, if you want to integrate VoxRoute with your existing systems (CRM, EHR, etc.), our REST API is developer-friendly with SDKs available for Node.js, Python, PHP, and more.

The 14-day trial includes full access to the Professional plan features: up to 5 phone numbers, 100 minutes of calling, IVR builder, API access, and CDR logging. No credit card required to start. At the end of the trial, you can choose a plan that fits your needs.

VoxRoute uses a simple hybrid model: a monthly platform fee that includes a bundle of minutes, plus pay-as-you-go rates for usage beyond your bundle. Phone numbers are billed monthly. There are no hidden fees, setup costs, or long-term contracts required.

Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately, and downgrades apply at the start of your next billing cycle. If you're on an Enterprise plan, contact your account manager for plan modifications.

We accept all major credit cards (Visa, Mastercard, American Express), ACH bank transfers for US customers, and wire transfers for Enterprise accounts. All payments are processed securely through Stripe with PCI DSS compliance.

SIP trunking is a technology that allows you to make and receive phone calls over the internet instead of traditional phone lines. If you're building voice applications, sending automated calls, or connecting a PBX system, you'll use our SIP trunks. If you're only using our IVR and notification features through the API, you don't need to worry about SIP—we handle it automatically.

We guarantee 99.99% uptime for all paid plans, backed by our Service Level Agreement (SLA). Our infrastructure is geo-redundant across multiple data centers with automatic failover. If we fail to meet this commitment, you're entitled to service credits as outlined in our SLA.

Yes, VoxRoute supports calling to 150+ countries and offers local phone numbers (DIDs) in 40+ countries. International rates vary by destination—check our pricing page for specific rates. Professional and Enterprise plans include global calling by default.

Yes, VoxRoute has built-in TCPA compliance features including: opt-in consent tracking, automated time-of-day calling restrictions (no calls before 8 AM or after 9 PM local time), DNC list management, and comprehensive CDR logging. However, ultimate compliance responsibility lies with you—we provide the tools, but you must use them correctly.

Yes, VoxRoute is HIPAA-eligible. Enterprise customers can sign a Business Associate Agreement (BAA) with us. We provide encrypted call recordings, secure CDR storage, access controls, and audit logging to support HIPAA compliance requirements.

STIR/SHAKEN is a framework to combat caller ID spoofing and robocalls. It authenticates that callers are who they claim to be. VoxRoute provides full STIR/SHAKEN support with A-level attestation, meaning your calls are verified as legitimate and less likely to be blocked or marked as spam.

All plans include email support with 24-hour response time. Professional plans add priority support with 4-hour response. Enterprise plans include dedicated account management, phone support, and 1-hour response for critical issues. All customers have access to our documentation, API reference, and community forum.

Yes! Professional plans include a 30-minute onboarding call. Enterprise plans include full implementation support with dedicated solutions engineers who can help design your call flows, integrate with your systems, and train your team.